Delta Airlines Responds to Viral Video of Flight Attendant Arguing with Southwest Gate Agent

A viral video circulating on social media has captured a heated exchange between a Delta Air Lines flight attendant and a Southwest Airlines gate agent at Hartsfield-Jackson Atlanta International Airport, sparking debate about professionalism and airline rivalries.

In the clip, an unidentified man wearing a Delta uniform can be seen arguing with a Southwest gate agent near a boarding counter. The Delta employee, visibly frustrated, accuses the Southwest team of poor customer service after another representative allegedly disrespected him while he was making a request.

“This is the worst airport and y’all make Southwest look horrible,” the man says in the video. “Their customer service is ridiculous… and it’s ghetto… y’all have no respect or customer service. Y’all need to clean it up! I’m just taking a flight, and I don’t have to take Southwest—I can take Delta.”

While the video quickly gained traction across X (formerly Twitter) and TikTok, the footage does not show what initially sparked the confrontation. Viewers appear divided—some criticized the Delta employee for his outburst, while others sympathized with his frustration, citing ongoing tensions travelers often face with airline customer service.

Watch the Video Below:

A Delta spokesperson responded to TMZ, stating, “We’re looking into the authenticity of this video. We will address the matter internally if it is confirmed. Civil conduct at all times is expected by those who represent our brand.”

Southwest Airlines has not publicly commented on the incident as of this time.

The altercation, which took place in one of the nation’s busiest airports, highlights the ongoing pressures faced by airline staff and passengers alike amid packed terminals, flight delays, and heightened travel stress. Whether disciplinary action will follow remains to be seen—but the viral clip has already reignited public debate about how both customers and airline workers handle conflict in high-pressure environments.